SHIPPING & RETURNS
Shipping & Delivery
All orders will be processed within 2 working days once payment has been received. Your orders will then be sync to our warehouse. To ensure all parcels are trackable, we provide 3rd party courier services, shipping fee will depend on the weight and dimension of your overall order. Alternatively, you may select normal postage at a flat rate of $2. Do note that for such shipping method, we will not be responsible for any damage or loss of parcel. Our admin will take a picture of the parcel prior shipping. * Purchase above $50 to enjoy free shipping!
Return/ Refund Policy
Please be informed that tinytot.sg only accepts return of products if the item delivered has defect, or our warehouse has mailed out the wrong items. The return must be made within 14 days after receipt of items. To be eligible for a refund, your item must be intact and in the same condition as you received it. It must also be in the original packaging. For return of products, you should take a picture of the item (and to indicate the area of defect, if any) to email@example.com with the subject heading (#Order No.: XXXXXX, Return due to defect/ wrong item sent). Our admin will get back to you within 1 to 2 working days to guide you on return process. Return Process You may choose to mail the item back or head down to our office for the return. Upon receiving your return items, tinytot.sg will do the refund (inclusive of postage fees), in form of credit voucher. Credit Voucher can be used for your next purchase with us. We require you to do the following: 1) Take a picture of the item (indicating the area of defect) 2) Send an email to firstname.lastname@example.org with subject heading (Inv. No: XXXXX - Returning due to defect/wrong item sent) Our admin will attend to your email within 1 to 3 working days. You might be asked to dispatch the item back to our office (address will be stated in the email). We will process your refund once your item is approved, or once we received the items from you (if requested). Under the following situation, only partial refund will be granted. 1. Item that is not in its original condition 2. Any item that is returned more than 14 days after receipt of items